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Support

Need help getting setup or want to know a bit more? Read our Frequently Asked Questions below.
click on a question to expand and get the answer.

FOR EXISTING MEMBERS
  1. Open your Highlow App & login
  2. In the top left-hand corner press the menu
  3. Press on the Buy tab option
  4. Press on Home HIIT
  5. Select the membership you wish to purchase
    ( If nothing seems to load and pricing options don’t come up refresh the page by pulling the whole screen in a downwards direct)
  6. Start booking into your classes!
FOR NEW MEMBERS
  1. Download the Highlow Fitness App   download   download
  2. Open your Highlow App and create an account
  3. Once created your account, in top left-hand corner press the menu
  4. Press on the Buy tab option
  5. Press on Home HIIT
  6. Select the membership you wish to purchase
    ( If nothing seems to load and pricing options don’t come up refresh the page by pulling the whole screen in a downwards direct)
  7. Start booking into your classes!

You must be booked into the session through our Highlow App to receive the password to workout. Passwords will be sent out via email 10 minutes before the session starts.

There is a lockout for booking into all sessions which is 10 minutes before the start time. Once a lockout has commenced, you cannot book within 10 minutes of the session starting.

  1. Log into your Highlow App
  2. At the top of page, ensure you have selected either Ramsgate or Riverwood to view the Livestream session
  3. Click on the session you wish and it will take you to the class description
  4. Click the book now button at the bottom
  5. Once you have booked into a session, it will pop up highlighted with a tick next to it. This will help if you forget which session you are booked in for
  6. This way you can cancel your sessions as well. Click the session to open it up then at the bottom click cancel class

If you are unable to participate in the class you must cancel out as you may cause someone else not to participate!

STEP BY STEP
  1. Search Zoom in your App Store
  2. Click on Join a Meeting
  3. Enter in Meeting ID 741 846 4114 and your name then click Join
    ( you will only have to enter this once as it will be in your history for your next session)
  4. Enter in password then Join Meeting
    ( password will be emailed out 10 minutes before every session as each session has a different password)
  5. Find a suitable position you can place your device and space you can workout in then enjoy the session!
VIDEO GUIDE

STEP BY STEP
  1. Search Google for Zoom or go to www.zoom.us
  2. First time users download (only need to do this on your first time)
  3. Hover over Resources then click Download Zoom Client or click here https://zoom.us/download#client_4meeting
  4. Click download under the heading Zoom Client for Meetings Then follow all prompts.
  5. Once Downloaded Click on Join a Meeting
  6. Enter in Meeting ID 741 846 4114 and your name then click Join
    ( you will only have to enter this once as it will be in your history for your next session)
  7. Enter in password then Join Meeting
    ( password will be emailed out 10 minutes before every session as each session has a different password)
  8. Find a suitable position you can place your device (if possible) and space you can workout in then enjoy the session!
VIDEO GUIDE

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